What You Can Do To Assure a Smooth Billing Process
You have several responsibilities to ensure that the billing process goes smoothly. Those responsibilities include:
- When making an appointment and when presenting for your appointment, providing the most recent Insurance cards and making sure that we have the correct address for you,
- Understanding your insurance benefits, limitations, and procedures. Contact your insurance company prior to your health visit so you are familiar with its requirements.
- Confirming in your Explanation of Benefits that Columbus Adult Medicine/Columbus Gynecology is a contracted provider of services for your plan.
- Obtaining a referral, if required. Discuss this with your primary care physician prior to scheduling an appointment with one of our specialists.
- Knowing the limitations of the referral and obtaining an extension or expansion of the scope of the referral if needed.
- Being prepared to make payment prior to service if your insurance company requires a co-pay or out-of-pocket expense. Services may be postponed if payment is not made.
- All patients are responsible for balances due on their accounts, and payment is due upon receipt of the bill. Columbus Adult Medicine/Columbus Gynecology employs third-party collection agencies to help us resolve unpaid balances.